Streamline Innovations Limited respects your privacy and is committed to protecting your personal information.

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This privacy policy explains how we collect, use and protect personal information when you visit our website, contact us, make an enquiry or subscribe to receive communications from us.

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1. Who We Are

Streamline Innovations Limited is a company registered in England and Wales under company number 15310121.

For the purposes of UK data protection law, Streamline Innovations Limited is the controller of the personal information described in this policy.

For any questions about this policy or how we use your personal information, please contact:

Email: hello@streamlineinnovations.co.uk

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2. Information We May Collect

Depending on how you interact with us, we may collect:

• your name;

• company or organisation name;

• email address;

• telephone number;

• information you provide through our contact or enquiry forms;

• information contained in correspondence with us;

• information about your use of our website, such as pages visited, interactions and traffic source;

• technical information such as browser type, device information and IP address; and

• your communication and marketing preferences.

We do not intentionally collect special category personal data through this website.

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3. How We Collect Your Information

We may collect personal information when you:

• submit an enquiry or contact form;

• contact us by email or telephone;

• subscribe to receive news, updates or marketing communications;

• interact with our website; or

• engage Streamline Innovations Limited to provide services.

Some technical and usage information may also be collected automatically through cookies and similar technologies, subject to your cookie choices.

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4. How We Use Your Information

We may use your personal information to:

• respond to enquiries;

• discuss and provide our services;

• prepare quotations or proposals;

• communicate with existing and prospective clients;

• administer our relationship with clients and suppliers;

• operate, maintain and improve our website;

• understand how visitors use our website;

• measure the effectiveness of our marketing;

• send marketing communications where permitted; and

• comply with our legal, regulatory, accounting and business obligations.​
   

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process personal information because:

• it is necessary to take steps at your request before entering into a contract or to perform a contract with you;

• it is necessary for our legitimate interests, such as responding to business enquiries, managing client relationships, operating our business and improving our services;

• you have given us consent, including where consent is required for certain marketing communications or non-essential cookies; or

• we are required to do so to comply with a legal obligation.

Where we rely on legitimate interests, we consider whether those interests are balanced against your rights and interests.

Where processing is based on consent, you may withdraw that consent at any time.

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6. Marketing Communications

If you choose to subscribe to our mailing list, we may use your details to send relevant news, service information and business updates.

Where consent is required, we will only send these communications after obtaining it.

You can unsubscribe at any time using the unsubscribe option included in our marketing emails or by contacting:

hello@streamlineinnovations.co.uk

Unsubscribing from marketing will not prevent us from contacting you where necessary in connection with an existing enquiry, quotation, contract or business relationship.

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7. Cookies and Analytics

Our website uses cookies and similar technologies.

These may include essential cookies required for the website to operate and, where you provide the appropriate consent, analytics and marketing technologies.

We may use services including:

• Wix and Wix Analytics;

• Google Analytics; and

• Meta Pixel and related Meta advertising technologies.

These technologies may help us understand how visitors use the website, measure website performance and understand the effectiveness of our marketing.

Non-essential cookies and tracking technologies are subject to the choices you make through our cookie consent banner.

More information is available in our Cookie Policy.

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8. Sharing Your Information

We do not sell your personal information.

We may share personal information with organisations that provide services necessary for us to operate our business and website, such as:

• website hosting and technology providers;

• analytics providers;

• email and communication providers;

• professional advisers;

• IT and administrative service providers; and

• regulatory, legal or government authorities where required.

Our website is provided using Wix and may use integrations supplied by third parties including Google and Meta.

Where service providers process personal information on our behalf, we expect appropriate safeguards to be in place.

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9. International Transfers

Some of the technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on appropriate safeguards or other lawful mechanisms required under applicable UK data protection law.

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10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and reporting requirements.

The appropriate retention period will depend on the nature of the information and our relationship with you.

Information relating to clients, quotations, contracts and financial transactions may need to be retained for longer periods to meet legal and business requirements.

Marketing information will normally be retained until you unsubscribe or we determine that it is no longer appropriate to retain it.

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11. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based system can be guaranteed to be completely secure.

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12. Your Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

• request access to your personal information;

• ask us to correct inaccurate or incomplete information;

• request deletion of your information;

• request restriction of processing;

• object to certain processing;

• request transfer of information in certain circumstances; and

• withdraw consent where processing is based on consent.
   

To exercise any of these rights, contact:

hello@streamlineinnovations.co.uk

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

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13. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their privacy information before providing personal information.

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14. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to our website, services, technology or legal obligations.

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The latest version will always be published on this website.